Delivery & Returns

We must receive all returns of items within 14 days of your receipt of the product. All tags must be intact for the return to be processed. All items, including the gift box, must be returned in the condition that they were received.

We are not able to refund any postage charges you incur when returning products but we will send any exchange items free of postage charges.

Refunds will be credited to the original purchaser’s card for the sum paid minus postage costs.

If you wish to make a return, please email our team at info@marloelondon.com

You can return non-personalised products by registered post to Marloe London - Returns, 314 Nelson Road, Whitton, TW2 7AH.

Please note that personalised products are non-returnable and non-refundable.

We are always very disappointed on the rare occasions our customers receive a faulty product. If you have identified the fault within 30 days of purchase, then you can return it under our normal return procedure.

Please take extra care to read our product care information. We cannot accept product returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

If you wish to make an exchange, please contact our team at info@marloelondon.com

We must receive all exchanges of items within 14 days of your receipt of the product. All tags must be intact for the exchange to be processed. All items, including the gift box, must be returned in the condition that they were received.

We recommend that exchange items are returned to us by registered post. We will send any exchange products back to you free of postage charges.

A Marloe product that was received as a gift can be returned for an exchange unless it has been personalised in which case it is non-returnable and non-refundable. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original card on which the gift was purchased.

A Marloe product that has been personalised is non-returnable and non-refundable. To avoid any disappointment with your personalisation option, please double check the spelling and grammar or significant date that you have chosen before making the payment.

Once your parcel has been received by our team it can take up to 5 working days to fulfil your request.

As soon as we have processed your return, we will confirm this to you by email. Please remember that it can take 3-5 days after we have processed a refund payment for it to appear on your credit card statement.