FAQ's

As reference, we will email you to tell you that your order has been received and is being processed. We will then send you another email to let you know that your order has been dispatched.

We are pleased to offer a personalisation service. Your product can be embroidered with names, dates, initials and occasions (up to 20 characters). Please see our 'Personalise' page for more information and allow an additional 7-10 working days for this service.

Every Marloe accessory can be gift wrapped for an additional £2.90, including a hand written gift card which you can include at checkout.

If you select our gift wrap service, scarf blankets will be wrapped in tissue paper within a beautiful gift box. All other products will be neatly wrapped in our bespoke Marloe gift bags.

We welcome any feedback you would like to give us. If you have any queries about your order, our products, or would generally like more information, please email us: info@marloelondon.com

We hope you enjoy using your product. Care instructions for each item will be explained on the product care label. If you have a specific questions, please contact us.

We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products that are returned to us in their original condition.

For more information, please go to the Delivery & Returns page.

Standard Delivery (DPD): £5.95 and free on orders over £100.

UK 72 hr Express Service for personalisation and delivery: £12.95

For more information, please go to the Delivery & Returns page.

We accept Visa, Visa Debit and Mastercard.

Please note card refunds normally take from 3-5 business days for your bank to complete, depending on their processing time. All refunds are exclusive of postage costs.

We use only low impact fibre reactive dyes that are baby safe and provide long lasting, durable colour to our scarves. They are also deemed to be the most ethical and eco dyes that exist. Fibre reactive dyes directly bond with the garment fibres rather than merely remaining as an independent chemical entity within the fibre. They also provide excellent colourfast properties.

The information you share with us is private and confidential. At no point will we share, rent or sell your personal information. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the users qualifications and to bill the user for products.