FAQ's

  • Your Order

    As reference, we will email you to tell you that your order has been received and is being processed. We will then send you another email to let you know that your order has been dispatched.

  • Bespoke/ Personalisation

    We are pleased to offer a personalisation service. Your Marloe muslin can be embroidered with names, dates, initials and occasions (up to 20 characters). Please see our bespoke page for more information and allow an additional 7-10 working days for this service.

  • Gift item

    Every Marloe muslin arrives beautifully wrapped in tissue paper and a luxury gift box with a gift card. If you are buying your Marloe muslin as a gift, you can opt to include a handwritten message in the gift card.

  • Contact us

    We welcome any feedback you would like to give us. If you have any queries about your order, our products, or would generally like more information, please email us: info@marloelondon.com

  • Care instructions

    We hope you enjoy using your scarf swaddle. To keep it in good condition, we recommend the following:

    Wash on its own before first use
    Wash at 30 degrees with similar colours
    Tumble dry on a low heat
    Do not iron
    Do not bleach

  • Returns

    We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products that are returned to us in their original condition.

    For more information, please go to the Delivery & Returns page.

  • Delivery

    Standard Delivery (3-5 days): £4.95

    UK Express Delivery (within 1 working day): £8.95

    For more information, please go to the Delivery & Returns page.

  • Payment

    We accept Visa, Visa Debit, Mastercard and American Express.

    Please note card refunds normally take from 3-5 business days for your bank to complete, depending on their processing time. All refunds are exclusive of postage costs.

  • Dyes

    We use only low impact fibre reactive dyes that are baby safe and provide long lasting, durable colour to our scarves. They are also deemed to be the most ethical and eco dyes that exist. Fibre reactive dyes directly bond with the garment fibres rather than merely remaining as an independent chemical entity within the fibre. They also provide excellent colourfast properties.

  • Confidentiality policy

    The information you share with us is private and confidential. At no point will we share, rent or sell your personal information. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the users qualifications and to bill the user for products.

Ways to Use a Marloe

Ways to Use a Marloe